Hey Nutrition

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Términos y condiciones

Terms and Conditions

Last Updated: 03/26/2025

Welcome to Hey Nutrition], a provider of dietary supplements. Please read these Terms and Conditions carefully before using our website or purchasing products from us. By accessing or using our services, you agree to be bound by these Terms.

General Information

These Terms and Conditions govern your access to and use of the website https://heynutrition.us including all content, services, and products offered. By accessing or using the website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree with these Terms, please do not use our website.

Eligibility

You must be at least 18 years old to use our services and purchase products. By using this website, you represent that you are at least 18 years old or have obtained parental consent to use this site.

Product Information

We strive to provide accurate and up-to-date information on our products, but we make no guarantees regarding the accuracy, reliability, or completeness of product descriptions. All product claims and descriptions are based on our best knowledge and the information provided by manufacturers and suppliers.

Our products are dietary supplements and should be used in accordance with the instructions provided on the packaging. Always consult with a healthcare provider before beginning any new dietary supplement.

Health and Safety Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. The information on our website is for informational purposes only and is not a substitute for professional medical advice. Consult with a healthcare professional before using any supplement, especially if you are pregnant, nursing, have a medical condition, or are taking any medications.

Ordering and Payment

All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons such as product availability, errors in pricing, or suspected fraud.

Payments are processed securely through our third-party payment processors. You agree to provide accurate and complete payment information and to pay all applicable charges, including taxes and shipping fees.

Shipping and Delivery

We currently ship within the United States, including Texas. Shipping times and fees vary depending on your location and the shipping method chosen. We will make reasonable efforts to ship your order promptly, but we do not guarantee delivery dates.

Returns and Refunds

If you are not satisfied with your purchase, you may return the product within 5 days of receipt for a full refund, minus shipping and handling charges. The product must be in its original condition and packaging.

Please refer to our [Return and Refund Policy] for more details.

Limitation of Liability

To the fullest extent permitted by law, Hey Nutrition shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business, whether in contract or tort, arising out of or in connection with the use of our products or website.

Indemnification

You agree to indemnify, defend, and hold harmless Hey Nutrition, its affiliates, officers, employees, and agents from any claim, loss, damage, or expense (including attorney's fees) arising out of or in connection with your use of the website, products, or violation of these Terms.

Privacy

Your use of our website and products is also governed by our [Privacy Policy], which can be found on our website. By using our services, you consent to the collection and use of your personal information as described in the Privacy Policy.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Houston, Texas for any legal action or proceeding arising under these Terms.

Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any such changes will constitute your acceptance of the modified Terms.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Hey Nutrition
1427 Gessner Rd Suite 6 Houston, Tx 77080
346-733-4603
vitaliveoficial@gmail.com

Last Updated: 03/26/2025

Hey Nutrition (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://heynutrition.us
purchase our products, or interact with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

Personal Data

When you visit our website or purchase products, we may collect personal information that can be used to identify you, such as:

Name
Email address
Shipping address
Billing address
Phone number
Payment information (processed by third-party payment processors)

Non-Personal Data

We may collect non-personal data automatically when you visit our website, such as:

Browser type and version
IP address
Pages visited on our website
Time spent on those pages
Device type (desktop, mobile, etc.)
Referring website or source

This data is used to improve the functionality of our website and enhance your experience.

How We Use Your Information

We use the information we collect in the following ways:

To process orders and deliver products: We use your personal information to process payments, fulfill your orders, and ship products to you.
To communicate with you: We may use your contact information to send you order confirmations, shipping updates, and other customer service-related communications.
To improve our services: We may use your information to personalize and enhance your shopping experience, conduct surveys, or analyze trends.
To send marketing communications: If you opt-in, we may use your information to send promotional emails about our products, special offers, and updates. You can unsubscribe at any time.
To comply with legal requirements: We may use your information to comply with applicable laws, regulations, and legal obligations.

How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of technical and organizational measures to safeguard your data, including:

Encryption of payment information during transactions
Secure servers and storage systems
Regular updates to security protocols

However, no method of transmission over the Internet or method of electronic storage is completely secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

Service Providers: We may share your information with trusted third-party service providers who help us with order processing, payment handling, and marketing. These providers are obligated to keep your data confidential and use it only for the purpose for which it was shared.
Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and collect non-personal information. Cookies are small files stored on your device that allow us to recognize you when you return to our website.

You can set your browser to refuse cookies, but some features of our website may not function properly if cookies are disabled.

Your Rights and Choices

You have the right to:

Access your data: You can request to see the personal data we hold about you.
Update your data: You can request that we update or correct your personal data if it is inaccurate or incomplete.
Delete your data: You can request that we delete your personal data, subject to certain legal obligations.
Opt-out of marketing: You can unsubscribe from our marketing emails at any time by following the unsubscribe link at the bottom of the email or by contacting us directly.

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA). Please refer to the section below for more details.

California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

Right to Know: You have the right to request what personal information we have collected about you in the past 12 months.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell your personal information. However, if this changes, you will have the right to opt-out of the sale of your data.

To exercise any of these rights, please contact us at vitaliveoficial@gmail.com. We will respond to your request within the time required by law.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Hey Nutrition

1427 Gessener Rd Suite 6 Houston, Tx 77080
346-733-4603
vitaliveoficial@gmail.com

Return and Refund Policy

Last Updated: 03/26/2025

Thank you for shopping with Hey Nutrition. We are committed to providing you with high-quality dietary supplements and ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Eligibility for Returns

We offer returns on products purchased directly from Hey Nutrition under the following conditions:

The product must be returned within 5 days from the date of delivery.
The product must be unused, unopened, and in its original packaging.
(For health and safety reasons, we cannot accept returns on opened or partially used supplements.)
The product must have been purchased directly from our website https://heynutrition.us

If you received a damaged or defective product, please contact us immediately, and we will assist you with a return or exchange.

How to Return an Item

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at vitaliveoficial@gmail.com within the return window to request a Return Merchandise Authorization (RMA) number.
Provide Information: Include your order number, the name of the product(s) being returned, and the reason for the return.
Ship the Item Back: Once you receive your RMA number, package the product securely and return it to the address provided by our customer service team. You are responsible for the cost of return shipping unless the product is defective or incorrect.

Please note that return shipping costs are non-refundable, except in cases of damaged or incorrect products.

Refunds

Once we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund. If your return is approved, we will process a refund to your original payment method.

Refund Timeline: Please allow 7-10 business days for the refund to be processed after we receive the returned item.
Partial Refunds: Refunds may be denied or partial refunds may be issued for products that are opened or damaged.
Restocking Fee: There are not restocking fee for returned items.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original product for a refund and place a new order for the replacement item.

Non-Returnable Items

The following products are non-returnable:

Opened or used dietary supplements
Products purchased from third-party retailers or distributors
Gift cards or promotional items

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 24 Hours of receiving your order. We will arrange for a replacement or a full refund, depending on the situation.

Please provide photographs of the damage, as this will help us process your claim more efficiently.

Cancellations

You may cancel your order at any time before it is shipped. Once an order has been shipped, it cannot be canceled, but you can return the product in accordance with our return policy.

Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at:

Hey Nutrition
1427 Gessner Rd Suite 6 Houston, Tx 77080
346-733-4603
vitaliveoficial@gmail.com

Términos y condiciones

Privacy Policy

Return and Refund Policy

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